Product Director, Access And Customer Experience, Psoriatic

Product Director, Access And Customer Experience, Psoriatic

Johnson & Johnson is recruiting for a Product Director, Access and Customer Experience, Psoriatic, located in Horsham, PA.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

You will shape ACx marketing strategy across all solution designs, ensuring their seamless integration into the overall brand strategy. Solution messaging, driving innovation, and implementing continuous improvements to advance TREMFYA® patient and provider solutions— enhancing fulfillment and customer experience. In partnership with cross-functional teams—including Sales, HCP Marketing, Analytics, PECS, and External Agencies, you'll optimize field execution, patient fulfillment, and access initiatives across Dermatology & Rheumatology.

Access Strategy & Execution

• Shape ACx marketing strategy, access and solution messaging, targeting, and tactics to drive TREMFYA® performance
• Lead field-aligned strategy and resource deployment in collaboration with Sales, HCP Marketing, and PECS

Omni-Channel & Insights

• Design integrated channel plans (digital, peer-to-peer, field) to promote TREMFYA® access and TREMFYAWithMe experience
• Partner with Prof Promo & Advanced Analytics to define data-driven triggers, access insights, and experience-boosting tactics
• Work with SIA team to convert data into strategic insights guiding execution

Partnerships & Governance

• Lead implementation and governance of external access and fulfillment partnerships
• Develop, plan, and manage relationships with KOLs, practice staff, and peers through advisory boards, congresses, and education initiatives

Fulfillment & Innovation

• Collaborate with PECS and Specialty Pharmacies to optimize solutions that improve patient access and fulfillment journeys
• Drive continuous improvement and innovation in TREMFYA® access offerings and patient support

Cross-Functional Engagement

• Align with Sales, HCP & peer marketing, DTC, PECS, IPS, and external agencies to ensure strategic cohesion and consistent execution

Qualifications Required:

• Bachelor's degree in Life Sciences, Business, Marketing, or related field (MBA preferred)
• Minimum of 5+ years in pharma/healthcare marketing, market access, patient experience, analytics/consulting, or related roles
• Proven record planning and executing access or CX strategy, including navigating payer systems, reimbursement, field engagement, and fulfillment
• Strong understanding of patient / customer journey design, HCP engagement, omnichannel channels, and payer dynamics
• Expert ability to translate data into insights, define actionable triggers, and optimize performance outcomes
• Demonstrated capability to lead and influence cross-functional teams in a matrixed organization
• Evidence of intellectual curiosity, long-range thinking, stakeholder alignment, and change management
• Strong written and verbal communication, project leadership, and ability to convene advisory boards and multi-stakeholder workshops
• On-site presence 3 days/week in Horsham, PA, with up to 20% domestic travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills: Advertising, Brand Identity, Brand Positioning Strategy, Brand Reputation Management, Budget Management, Content Management, Customer Intelligence, Data Analysis, Design Mindset, Execution Focus, Financial Analysis, Interpersonal Influence, Marketing Campaign Management, Organizing, Performance Measurement, Public Relations (PR), Sales Promotions, Social Media Management, Tactical Planning, Technical Credibility