Customer Service Representative I - Remote Eligible

Customer Service Representative I

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

We are searching for the best talent for a Customer Service Representative I.

Duties / Responsibilities:

• Provide outstanding customer support by analyzing, processing and responding to customer and sales team needs.
• Process orders and inquiries as needed, including those received via fax and email.
• Promote our products through effective sales support and ongoing relationships with customers.
• Advise customers on product availability and inventory status.
• Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing.
• Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
• Assist with team initiatives as required. Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes.

Qualifications / Requirements:

Required:

• At least a year in customer service, order management, or supply chain experience — preferably in medical devices, healthcare, or life sciences.
• Strong proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas).
• Experience using ERP and CRM systems (major ERP platforms) and comfortable learning new systems.
• Excellent verbal and written communication skills.
• Strong analytical skills, attention to detail, and ability to prioritize under pressure.
• Customer-focused with a collaborative mindset and strong stakeholder management skills.

Preferred:

• Experience specifically with surgical or vision-care product portfolios.
• Familiarity with allocation planning, demand/supply balancing, or inventory management tools.
• Knowledge of regulatory and quality requirements for medical devices.

Competencies & Soft Skills:

• Problem solving and decision-making — able to make data-driven allocation choices.
• Time management and organization — manages multiple priorities and deadlines.
• Empathy and customer empathy — handles sensitive clinical/customer situations calmly.
• Teamwork and influence — builds consensus across functional teams.

The anticipated base pay range for this position is $38,500.00 - $61,985.00.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation – 120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
• Holiday pay, including Floating Holidays – 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.