Account Manager

Account Manager

Jetfly Group is a leading European private aviation group headquartered in Luxembourg. With over 25 years of experience and more than 500 passionate professionals, we bring together specialized business units offering a complete aviation ecosystem, including fractional ownership, charter services, aircraft management, maintenance, and training.

Based in Luxembourg, Jetfly Aviation is the fractional ownership arm of the Jetfly Group. We operate a fleet of 70 Pilatus aircraft (PC-12 and PC-24), along with the Cirrus SF50, combining Swiss precision and exceptional service to deliver a refined private flying experience, exclusively for over 450 co-owners across Europe.

As Jetfly continues its significant growth, we are looking for a passionate and client-oriented Account Manager to strengthen our Client Service department. In this role, you will be part of a dynamic team dedicated to delivering an exceptional experience. The Account Manager ensures that every interaction with our co-owners reflects our commitment to excellence, acting as a trusted partner and supporting them throughout their journey with Jetfly.

Responsibilities:

• Develop and maintain long-term client relationships, acting as the primary point of contact before, during, and after flights.
• Provide personalized support, ensuring a seamless experience for clients at every stage of their journey.
• Coordinate with internal teams (operations, crew, ground services, catering, etc.) to ensure flawless execution of each flight.
• Identify and anticipate clients' specific needs and ensure they are addressed proactively.
• Manage unexpected situations and resolve issues efficiently to maintain client satisfaction.
• Oversee billing and invoicing processes with accuracy and transparency.
• Contribute to continuous improvement initiatives to enhance service quality and client experience.

Profile:

• Proven experience in account management, preferably in private aviation, luxury travel, or related customer service industries.
• Strong interpersonal and communication skills, with the ability to build trust and long-lasting client relationships.
• Excellent organizational and multitasking abilities; able to manage complex operations under pressure.
• Problem-solving mindset with flexibility and resilience in dynamic situations.
• Attention to detail and a client-first approach.
• Fluency in English and French is required; additional languages are an asset.
• Proficiency in MS Office.