Customer Service Assistant

Customer Service Assistant

The customer service assistant is responsible for working in the office with various administrative responsibilities.

Responsibilities and Duties

• Review bills of materials and maintain them in the system.
• Answer incoming calls from customers and vendors.
• Month-end processing.
• Process credits and debits.
• Maintain all vendor files and contact information.
• Maintain a system of financial recordkeeping to include issuing receipts and recording payments.
• Excellent communication skills including helpfulness and patience in dealing with vendors, customers, contacts, and fellow employees.
• Follow established company safety policy and procedures.
• Be able to communicate effectively with Production Supervisors and co-workers.
• Strong work ethic (honesty and integrity are key for this position and to our organization).
• Administrative functions such as electronic and physical filing; scanning, copying, and organizing documents, and creating company documents.
• Maintaining electronic documents such as miscellaneous spreadsheets for the office etc.
• Entering receivers into the ERP software.
• Maintain the office supply stock levels and keep the office supply room organized.
• Assisting other departments administratively as needed.
• Other administrative functions
• Other general duties as required by the management staff.

Knowledge, Skills, Abilities

• Must be willing to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel.
• Must have effective communication skills and be able to communicate with many levels of personnel effectively and tactfully in various situations and environments.
• Must be able to work in a team-oriented environment.
• Must be able and motivated to learn.
• The ability to work in a manufacturing and fast-paced environment.
• Have reliable transportation and be punctual and dependable for each assigned shift.
• Demonstrate a self-motivated attitude and ability to comprehend the importance and confidential nature of all information.
• Strong interpersonal and leadership skills.
• Strong communication, presentation, training and facilitation, project management skills are essential.
• Exemplary customer service skills and attention to detail.
• Strong analytical skills to analyze safety & health data.
• Excellent communication skills
• Clear and precise communication skills and the ability to work within a team
• Must be able to work overtime as needed.
• Must be able to pass a pre-employment physical examination and drug screen.

Education and Experience

• High school diploma, associate degree preferred.
• One (1) year of administrative assistant experience is preferred.
• Must be proficient in Microsoft Office Suite products with advanced Excel skills.
• Share Point & Salesforce experience preferred.
• Previous to work efficiently in a fast-paced environment.