Product Support - Customer Service Rep

Product Support – Customer Service Representative

Division: Erikson Consumer

Location: Baie-D'Urfe, QC

Schedule: Monday to Friday 8:30AM-5:30PM, Hybrid

This position will join the Erikson Consumer division who distribute exciting consumer goods such as the latest solutions for their ever-expanding electronic lifestyles. That lifestyle extends from their earphones to their home theater and everything in between from car audio to distributed sound.

What you will do:

We're looking for a bilingual customer-oriented. The ideal candidate must enjoy working in a team environment and above all in the exciting world of consumer electronics.

Responsibilities:

• Handle customer inquiries thru calls and emails.
• Discuss and troubleshoot warranty claims and expectations with customers.
• Prepare and process warranty documentation according to manufacturer guidelines.
• Submit claims quickly and efficiently

What we are looking for:

• Relevant experience working in a warranty support
• Customer-oriented.
• Bilingual.

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program and an Employee Assistance Program.
• RRSP matching program.
• Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
• We value work life balance and offer a casual and fun environment.
• Lively social calendar…there's always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement: We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards. Diversity Statement: We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of JAM Industries and drive forward initiatives that make a real difference.