IT Help Desk Tech

Don't Skip A Beat, Apply To Jam Industries!

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Responsibilities

• Provide friendly and helpful customer service as a Tier 1 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications IT hardware, end-user printing, connectivity, and other general helpdesk functions.
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk
• Direct unresolved issues to the next level of support personnel
• Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention
• Follow up with users to ensure full resolution of issues
• Deploy, install and manage computers and other devices in accordance with corporate standards
• Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.
• Assist with monitoring and maintaining inventory of all hardware and software in use by the company
• Other related duties as required

Requirements

• Previous experience as an IT Help Desk Technician or Field Technician
• A strong working knowledge of computer systems, hardware and software
• Basic understanding of networking principals
• Ability to diagnose and resolve technical issues
• Excellent communication and interpersonal skills
• Professional demeanor at all times
• Demonstrated organizational ability and follow-through
• Ability to work within a team setting while demonstrating self-sufficiency and independence
• Ability to work in a fast paced, dynamic environment
• Interest in learning new technologies and keeping current with those used in the environment supported

Great If You Have:

• Experience with Active Directory and Office 365
• Related certifications (ie. CompTIA A+, Microsoft)
• Related Post-Secondary Education or College degree

Why We Are One Big, Happy JAMily…

• Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program and an Employee Assistance Program.
• RRSP matching program.
• Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
• We value work life balance and offer a casual and fun environment.
• Lively social calendar…there's always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement: We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards. Diversity Statement: We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of DCC Technology and drive forward initiatives that make a real difference.

Come JAM with us … we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings!