Erikson Pro - Customer Service Representative

Customer Service Representative

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering only the best customer service!

We offer much more than a fun and casual work environment! As a member of our team, you will enjoy a comprehensive compensation package including group insurance (medical, dental, life and LTD), beautiful and current office spaces, a subsidized on-site cafeteria, and generous employee discounts. Not to mention the opportunity to work in a highly talented winning team!

JAM Industries is a leading distributor of consumer electronic goods, pro-audio equipment and musical instruments.

We are currently seeking a talented, resourceful, confident candidate to join our team as a Customer Service Representative for our Erikson Pro, Commercial Division.

Reporting to the Division Manager, the Customer Service Representative is responsible for:

• Communicating with existing Erikson Pro, Commercial customers.
• Building and strengthening relationships with our customers.
• Obtaining purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.;
• Working with Sales Reps
• Other detail oriented administrative tasks as required.

Requirements:

• 2-3 years inside sales or customer service experience.
• Proficiency with Microsoft Office Applications.
• Excellent communications skills (written/verbal) and interpersonal skills.
• Demonstrated organizational ability and follow-through.
• Demonstrated ability to work in a fast paced, dynamic environment.
• Demonstrated ability to work harmoniously in a team as well as autonomously.
• Strong attention to detail.
• Bilingual.

While we appreciate your interest, please note that only qualified candidates will be contacted.

Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.

Wellness Incentive Program and an Employee Assistance Program.

RRSP matching program.

Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.

We value work life balance and offer a casual and fun environment.

Lively social calendar…there's always something for everyone!

Generous employee discount on all our cool gear.

On-going learning opportunities.

Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement: We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

Diversity Statement: We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders.