Customer Service Representative

Don't Skip A Beat, Apply To JAM Industries!

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Customer Service Representative

We are looking for a motivated and well-spoken Customer Service Representative to join our Sales team. The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener.

Essential Duties And Responsibilities:

• Building/strengthening relationship with client base.
• Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.
• Keep our customers updated with price lists and promotions.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information.
• Keeping up with product, service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining features of products and services.

Minimum Requirements:

• Previous experience in an outbound call center or a related sales position.
• Excellent phone and people skill manners with customer service skills.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office
• Strong organizational skills and the ability to multitask.
• Bilingual. Candidates must be bilingual in French and English (English is required as we do business across Canada and the US).

Physical Demands: Despite being primarily an office-based role. Reps may spend long hours seated at a desk, handling phone calls, emails, and order processing, which can lead to eye strain and repetitive stress on hands and wrists. At times, they may also be required to lift and handle musical gear or accessories for returns or product demonstrations, requiring moderate physical effort. Staying energized and focused throughout the day is essential, especially during peak seasons or high call volumes.

Work Environment: Typically, a fast-paced, team-oriented office setting. It involves frequent interaction with customers, dealers, and internal departments via phone, email, and live chat. The space is usually equipped with computers, phones, and other standard office equipment, and may include access to musical products for reference or support. While generally comfortable, the environment can become high-pressure during peak seasons or product launches, requiring focus, multitasking, and effective communication to maintain a positive customer experience.

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program and an Employee Assistance Program.
• 401k matching program.
• Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
• We value work life balance and offer a casual and fun environment.
• Lively social calendar…there's always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement: We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards. Diversity Statement: We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of DCC Technology and drive forward initiatives that make a real difference.