Principal - Client Service Leader

Principal - Client Service Leader

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Within our Cities & Places line of business, we bring together a global network of visionaries, planners, designers, engineers, and project delivery experts to create spaces that enable people, communities, and industries to thrive.

Our market segments – spanning Municipal, Higher Education, Corporate Real Estate, Real Estate Development, and Healthcare – demand innovative, resilient, and future-forward solutions. We support clients through the full project lifecycle, helping shape campuses, civic environments, workplaces, and community anchors that advance long-term societal and economic goals.

As a Principal - Client Service Leader, you'll play a critical leadership role in our Cities & Places East region. You'll oversee major multidisciplinary projects, cultivate and grow key client relationships, and strengthen Jacobs' market presence across our priority segments. Your leadership will drive project excellence, elevate our client experience, and advance our strategic growth across Cities & Places.

What You'll Do

• Lead the successful delivery of engineering, design, and project execution for complex projects across Municipal, Higher Education, Corporate Real Estate, Real Estate Development, and Healthcare markets.
• Develop and oversee project scopes, schedules, budgets, proposals, commercial documentation, and delivery strategies.
• Manage multidisciplinary project teams in collaboration with planning, architecture, engineering, and project management groups.
• Serve as a primary interface with clients—building trust, ensuring project execution excellence, and maintaining strong communication throughout the project lifecycle.
• Ensure adherence to Jacobs' delivery frameworks, quality programs, safety requirements, and risk-management processes.
• Develop pricing strategies, lead proposal development, and prepare high-quality responses to RFPs and RFQs that align with client needs and Jacobs' strategic goals.
• Lead pursuit strategies and participate in interviews, presentations, and technical solutioning sessions.
• Foster and expand client relationships across the Mid-Atlantic region with an emphasis on long-term account growth and market diversification.
• Identify emerging opportunities within Municipal, Higher Education, Corporate Real Estate, Real Estate Development, and Healthcare market segments.
• Collaborate with Jacobs leadership to develop go-to-market plans, account strategies, and growth initiatives.
• Promote Jacobs' presence in the industry through active participation in professional organizations, regional associations, conferences, and speaking engagements.
• Champion thought leadership that elevates Jacobs' brand and advances best practices across the built environment.
• Stay current on regulatory, funding, and market trends impacting our priority sectors.
• Mentor and guide early-career and mid-career engineering talent, supporting professional growth and technical excellence.
• Actively participate in recruiting top talent to expand and strengthen our multidisciplinary regional team.
• Foster a culture of collaboration, innovation, and inclusion across project teams and market groups.

Here's What You'll Need

• Bachelor's degree in Mechanical, Electrical, Civil, Architectural, Structural Engineering, or a closely related discipline.
• 10+ years of project management and engineering leadership experience delivering complex multidisciplinary projects.
• Demonstrated experience serving as a Design Lead, Engineering Lead, Project Manager, or Client Leader within one or more of the following markets: Municipal, Higher Education, Corporate Real Estate, Real Estate Development, or Health.
• Strong financial acumen with experience managing forecasting, budgeting, risk, and commercial oversight.
• Outstanding communication, leadership, and relationship-building skills.
• Proven capability to support business development and grow client accounts.

Ideally, You'll Also Have

• Master's degree in Engineering, Project Management, Business, or a related field.
• Experience developing and managing full project lifecycles, including planning, design, delivery, and startup/activation.
• Familiarity with digital project delivery tools such as Revit, BIM360, Primavera, MS Project, or similar.
• Established relationships with Mid-Atlantic regional clients or industry partners in our target markets.
• A background in leading multidisciplinary pursuits, client strategy development, or account management.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, one floating holiday, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $200,000.00 to $300,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on January 16, 2026. This position will be open for at least 3 days.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

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