Customer Service Associate

Customer Service Associate

Join Jackson Hewitt as a Customer Service Associate and be the welcoming face of our Jasper, TX location! This role is perfect for those who thrive on helping others and enjoy a fast-paced environment while providing exceptional service.

Responsibilities:

• Assist customers with tax preparation inquiries and provide information on services offered.
• Schedule appointments and manage customer flow efficiently.
• Maintain a clean and organized workspace to enhance customer experience.
• Handle customer payments and process transactions accurately.
• Resolve customer issues promptly and effectively to ensure satisfaction.
• Communicate clearly and professionally with clients and team members.
• Participate in training sessions to stay updated on tax laws and company policies.
• Promote additional services to enhance customer value and satisfaction.

Requirements:

• Strong communication skills with a friendly and approachable demeanor.
• Ability to multitask and thrive in a busy environment.
• Basic math skills and proficiency in handling cash transactions.
• Willingness to learn about tax preparation and related services.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including evenings and weekends.
• Previous experience in a retail or service-oriented role is a plus.

About Us:

Jackson Hewitt has been a trusted name in tax preparation for over 30 years, dedicated to providing affordable and accessible tax services. Our customers love our personalized approach, while our employees appreciate a supportive work environment that fosters growth and teamwork.