Customer Service

Customer Service Representative

Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone.

Responsibilities:

• Assist clients with tax-related inquiries and provide clear guidance on services offered.
• Manage customer interactions through phone, email, and in-person consultations.
• Ensure a smooth customer experience by addressing concerns and resolving issues promptly.
• Educate clients about tax preparation processes and related products.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.
• Stay updated on tax laws and company policies to provide accurate information.
• Promote additional services and products to enhance customer satisfaction.

Requirements:

• High school diploma or equivalent; some college coursework preferred.
• Previous customer service experience, preferably in a retail or financial setting.
• Strong communication and interpersonal skills to engage effectively with clients.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficient in using computer systems and basic software applications.
• Detail-oriented with strong problem-solving abilities.
• Positive attitude and a passion for helping others.
• Availability to work flexible hours during tax season.

About Us:

Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment.