Field Support Technician

Seasonal Field Support Technician

Our Seasonal Field Support Technician plays a key role in setting up and maintaining our kiosks in various local retail stores. This position combines hands-on physical setup with basic IT support, ensuring our technology is installed correctly and functions smoothly throughout the season.

What You'll Do Here:

• Assist with the set-up and teardown of kiosk furniture, computers, tech, and kiosk components using hand tools.
• Install and configure computer hardware, peripherals, and basic software applications at kiosk locations.
• Perform basic network troubleshooting, including checking connectivity, resetting routers/modems, and ensuring devices are properly linked to the network.
• Ensure all tech components meet operational standards and escalate issues to the IT team when necessary.
• Meet deadlines to ensure office and kiosk locations align with brand and marketing appearance standards.
• Maintain a clean and inviting workplace, including tasks such as trash removal, vacuuming or sweeping, cleaning counters and glass surfaces.
• Drive a moving truck to transport equipment to and from retail locations.
• Other duties as assigned.

Preferred Qualifications:

• Basic knowledge of computer installation, network setup, and troubleshooting.
• Ability to work independently and manage time effectively.
• Comfortable with physical tasks such as lifting equipment and assembling furniture.
• Strong attention to detail and commitment to maintaining brand standards.

Skills You'll Bring For Success:

• Driver's license preferred.
• Good interpersonal and communication skills.
• Basic knowledge of computer functions is preferred but not required.
• Customer service experience.

Physical Demand and Work Effort:

• Standing, walking, sitting.
• Must be able to lift, push, pull, or carry up to 55 lbs. at one time.
• Must be able to hold, carry, and move equipment, tools, and materials.
• Compliance with company policies and standards.

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Competitive Pay (Hourly rate varies based on experience)
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Free identity theft protection
• Corporate discount program
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)