Customer Success Manager - Fr/en/nl - Remote Eligible

Customer Success Manager

We are currently looking for our future Customer Success Manager to strengthen our team and support our growth into the European market!

At Izix, we're entering a new growth phase. Following our recent acquisition of Toogethr, we're expanding our presence across Europe — where we see exciting opportunities to strengthen and develop our market position.

We build innovative software that simplifies parking management for real estate owners, asset managers, facility managers, and tenants. Our intuitive platform helps digitize and optimize parking allocation, access control, and mobility strategies for office buildings, mixed-use properties, and corporate campuses.

Joining Izix now means being part of a transformative journey — helping us build our footprint in a new market, take ownership of local initiatives, and shape scalable operations in a rapidly evolving industry. If you're looking for a role where strategy meets execution, and where your impact will directly fuel our next stage of growth — this is the moment to join.

By joining Izix, your main mission is to ensure the smooth adoption and continued usage of our software solutions by our clients. Overall your role will be to contribute to building and implementing a Customer Success Strategy with a focus on the French & Dutch speaking regions:

• Accompany customers along their journey with our software solution (onboarding, parking policy, training) and bring your commercial, technical and product expertise to the table.
• Support commercial activities through sales enablement material or direct support in case of complex deals (upsells, tools, processes, demos, etc.)
• Monitoring real estate & market trends
• Monitor and improve customer satisfaction (train, collect feedback, inform about upgrades, interesting outcomes for them, etc.) to ensure a smooth customer's relation
• Through QBRs stay up to date regarding customer's needs and feedback regarding our product, staying aware of any upsell possibilities
• Liaise with the product team to communicate customer needs and suggest upgrades or additional features to meet existing or upcoming requirements as well as to validate releases and new developments before they are launched and then implementing them.
• Constantly improving the Izix product vision