IT Support Officer

IT Support Specialist

Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and network devices (LAN/Wi-Fi).
• Troubleshoot and resolve network issues, connectivity problems, and system errors in both office and factory settings.
• Support users in resolving IT-related issues and provide guidance on basic system operations.
• Manage user accounts, email setup, and permissions on company systems.
• Perform routine data backups and ensure data security and integrity.
• Maintain and support ERP or inventory management systems, assisting with system updates and data accuracy.
• Set up shared drives or cloud storage for team collaboration and secure file sharing.
• Conduct preventive maintenance and ensure timely repair of IT equipment.
• Assist in analyzing data and system reports to identify process bottlenecks and propose operational improvements.
• Collaborate with operations and logistics teams to troubleshoot discrepancies in system and physical stock, dispatch delays, and routing challenges.
• Maintain proper documentation of IT processes, support tickets, and issue resolutions.
• Provide regular updates and reports to management on IT performance and system reliability.

Qualifications and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Willing to relocate to Mtwara
• Minimum of 3 years of experience in IT support, preferably in a manufacturing, logistics, or industrial environment.
• Proficient in Microsoft Office tools (Excel, Word, Outlook).
• Basic knowledge of networking, cybersecurity, and system administration.
• Familiarity with ERP or inventory management systems is an added advantage.