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IT Support Officer
Maintain and support ERP systems to ensure operational data accuracy and system reliability
Mtwara, Tanzania, United Republic of Tanzania
Junior
yesterday
ITM Tanzania
A Tanzanian firm specializing in technology solutions, IT services, and business consulting for various industries.
1 Similar Job at ITM Tanzania
IT Support Specialist
Responsibilities
- Install, configure, and maintain computer hardware, software, printers, and network devices (LAN/Wi-Fi).
- Troubleshoot and resolve network issues, connectivity problems, and system errors in both office and factory settings.
- Support users in resolving IT-related issues and provide guidance on basic system operations.
- Manage user accounts, email setup, and permissions on company systems.
- Perform routine data backups and ensure data security and integrity.
- Maintain and support ERP or inventory management systems, assisting with system updates and data accuracy.
- Set up shared drives or cloud storage for team collaboration and secure file sharing.
- Conduct preventive maintenance and ensure timely repair of IT equipment.
- Assist in analyzing data and system reports to identify process bottlenecks and propose operational improvements.
- Collaborate with operations and logistics teams to troubleshoot discrepancies in system and physical stock, dispatch delays, and routing challenges.
- Maintain proper documentation of IT processes, support tickets, and issue resolutions.
- Provide regular updates and reports to management on IT performance and system reliability.
Qualifications and Experience:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Willing to relocate to Mtwara
- Minimum of 3 years of experience in IT support, preferably in a manufacturing, logistics, or industrial environment.
- Proficient in Microsoft Office tools (Excel, Word, Outlook).
- Basic knowledge of networking, cybersecurity, and system administration.
- Familiarity with ERP or inventory management systems is an added advantage.
About ITM Tanzania
A Tanzanian firm specializing in technology solutions, IT services, and business consulting for various industries.