Customer Success Manager

Customer Success Manager

IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We're a highly qualified and professional voice and data network consulting and service organization.

At IT Management, our mission is to facilitate a transformation to a more efficient, sustainable technical environment; enabled by advanced technology and enhanced communication to optimize production and increase reliability.

We combine our professional and managed services with technologies from leading vendors to provide our customers with the best solution to their needs with consideration of industry standards and reliability. We can assist businesses in designing strategy, architecture, and technology roadmaps that become the blueprint of their vision.

Job Description

We are seeking an experienced and results-driven Customer Success Manager to join our team. The successful candidate will be responsible for managing and growing a portfolio of existing SLED accounts to take care of their needs as an IT Solution Provider and expand new business opportunities and projects with them.

This is an exciting opportunity to join a dynamic and fast-paced environment. If you are a highly motivated and results-driven sales professional with a passion for technology and the ability to build strong customer relationships, we want to hear from you!

Qualifications

3–5 years of experience in Customer Success, Account Management, or Sales within a VAR, MSP, or technology reseller environment.

Experience working with public sector or education customers (SLED) strongly preferred.

Knowledge of IT infrastructure, networking, and cloud technologies (Cisco, Ruckus, Microsoft, etc.).

Strong communication, presentation, and organizational skills.

Proficiency in CRM systems (HubSpot, Salesforce, or similar) and Microsoft 365.

Ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Account Management & Growth

• Manage a portfolio of existing school district and government accounts, ensuring customer satisfaction and retention.
• Proactively identify upsell and cross-sell opportunities across IT infrastructure, cybersecurity, and cloud solutions.
• Build and maintain strong, long-term relationships with IT directors, superintendents, and procurement teams.
• Act as the customer advocate, coordinating with internal teams to ensure seamless service delivery and project execution.

Sales Support & Coordination

• Maintain and update customer records in the company CRM system.
• Prepare sales reports, proposals, contracts, and quotes.
• Manage deal registrations with vendor partners to support active sales opportunities.
• Generate and process customer quotes in collaboration with the sales and engineering teams.
• Support the entire sales cycle, including follow-ups on demos, proposals, and renewals.
• Coordinate meetings, calls, and site visits with account executives and technical staff.
• Monitor and track pipeline progress, renewals, and customer success metrics.
• Provide administrative support for the sales team, including managing communications and documentation.

Why Join ITMC?

• Work with a passionate, technology-driven team serving mission-critical public organizations.
• Competitive compensation with performance-based incentives.
• Career growth opportunities within a rapidly expanding company.
• Collaborative, family-like culture that values initiative, integrity, and innovation.

Core Competencies

• Exceptional organizational and multitasking skills.
• Excellent written and verbal communication skills, with a customer-focused mindset.
• Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.