Assistant Program / Account Manager

Assistant Program / Account Manager

At LRQA, we work hand in hand with our clients, solving some of the hardest challenges the world faces. Partnering with clients to eliminate child labour and modern-day slavery through responsible sourcing and transparency, we identify and reduce ESG risk across operations and value chains. Are you passionate about making a positive impact in the world through Environmental, Social and Governance (ESG) solutions? Join us as a key player in our mission to drive change and create a sustainable future for our clients.

Key job responsibilities include:

• Act as the expert on specific client(s) ethical sourcing requirements and manage the regional risk monitoring program externally, including providing clear guidance for suppliers, responding to inquiries, regularly calibrating teams, and maintaining updated systems and documents.
• Plan, communicate and continuously monitor execution of COC/due diligence assessment program ensuring assessment coordination per targeted timeline, or other risk interventions as required and following escalation procedures/reporting as appropriate.
• Review all audits and/or risk interventions for region, with focus on areas such as high risk & repeated findings, critical issues quality management including missing special elements.
• Identify areas for improvement and work with customer’s supply chain to drive positive impact & continuous improvement and provide necessary recommendation/best practice to mitigate the corresponding risks.
• Keep systems and trackers up to date, accurate and available to customer on a regular basis.
• Master client’s program data for risk segmentation, performance scoring model and KPI enhancement.
• Maintain internal guidance, standard operating procedures and instructions to clearly document working progress, meet client expectations and SOW obligations.

Data analysis and reporting responsibilities include:

• Leverage customers’ supply chain data collection methodologies, LRQA PowerBI and EiQ Platform Data to create reports /data visualizations and guide decision-making across the supply chain teams.
• Understand each client’s program risk identification mechanisms and optimizing relevant reporting models.
• Build reports for on behalf of select customers. Reporting includes supplier performance in social responsibility, supply chain risk exposure management and mitigation progress, sourcing organization transitions to responsible sourcing, segmentation and programmatic recommendations.
• Develop standardized off-line analytical tools/dashboards to facilitate efficient cross-platform data analysis.
• Proactively identify data-correlations and help interpret and analyse for our customers.
• Drive data integrity including identifying and acquiring missing information or gaps.
• Strong focus on data collection, business process analysis, and data presentation with Microsoft office, PowerBI and other relevant tools.
• Work closely with EiQ and other platform lead to understand the interaction between clients’ goals and risk data.
• Respond promptly, accurately and efficiently to data reporting requests and questions.

Qualifications include:

• Excellent written and verbal English & Mandarin, other SEA languages are also preferred.
• Bachelor’s degree in a quantitative field and/or equivalent experience.
• Expert in data analysis, visualization, and communication with 5+ years of relevant working experience, preferably in Sustainability/Ethical/Risk Compliance/Responsible Sourcing/ESG Team in brands, agent/trading office, 3rd Party service providers or manufacturing industry.
• Detail-oriented/relentless, willing to find cracks in the systems to expose problems and identify risks.
• Proficient in data visualization and AI systems such as PowerBI, Advanced Excel, ChatGPT are preferred.
• Proven excellent understanding in supply chain ecosystem, ethical sourcing auditing to codes of conduct and industry schemes, manufacturing experience and supply chain practices.
• Strong communication skills, and ability to work with multiple stakeholders in data translation to commonly used languages.
• Highly proficient in transforming large supply chain data into reports and automation.
• Can work under pressure, results oriented, self-motivated, responsive, and detail-minded and work with people in different time zones.
• Ability to work independently with level of integrity.
• Light international travelling is required.

Location: Hong Kong /China

Pre-Employment Checks: If you are successful in securing a role with us, you will be subject to pre-employment checks, depending on the legal requirements and practices in your country of employment. If eligible these checks will include right to work, identification, verification of employment history, education, and criminal records where permitted by local law. All checks will be conducted in accordance with applicable privacy and data protection regulations. We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of recruitment. To the extent to be permitted by the applicable local law, your data may be stored outside of your employment country dependent on our operation structure. Your application of this role will constitute as your consent on this paragraph.

Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team!