Customer Support Representative - 12 Month FTC

See Yourself Being Part Of A Large, Transformational Change?

This Could Be The Role For You!

At Iress, We Make Things Happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.

Build Your Career At Iress!

Iress has a strong client service ethos and prides itself on being a client driven, responsive company, able to proactively assist wealth management businesses by providing solutions.

The Customer Support Representative - Administration Services in our Customer Support Team is the primary point of contact for administrative tasks associated with supporting our Customer Sales, Success, Service and Support teams managing a variety of tasks from both internal and external stakeholders.

Some Of The Amazing Things You'll Be Involved In:

• Revenue Administration
• Billing and Invoicing
• Customer Termination Management
• Licensing Accuracy
• User Administration
• Identify Verification
• Incident Prioritisation
• Incident Escalation
• Request Confirmation
• Data Coordination
• Quality Maintenance
• Customer Service Delivery
• Process Streamlining
• Skill Development

What You Will Bring:

• Strong communication skills (verbal and written)
• Strong time management skills with the ability to prioritise tasks in a fast paced environment
• Passion for troubleshooting
• Advanced use of GSuite, as well as MS Word and Excel
• Intermediate use of data analytics tools including Databricks and Salesforce CRM Analytics
• Intermediate use of Sales Cloud (Salesforce)
• Tertiary qualification in Business, Information Technology, Commerce, Economics, or Finance is highly desirable

Why Work With Us?

• 8 additional paid days per year to extend your weekends
• Hybrid working
• Generous cash bonus for every successful referral
• Starting school leave - 8.5 days of leave to assist your children with the transition to school
• Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
• 3 days' paid leave per year to participate in charity initiatives
• Discounted health insurance premiums
• Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated. Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you! We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

Employment Type

Employee

Time Type

Full time