Project Manager III, IRT Client Services - Remote Eligible

Job Overview

Location: Remote, candidates must be based in the US

Client service (50%)

Act as main point of contact for the client during study maintenance

Organize or participate in regular client meetings

Respond to all client requests in a timely manner

Manage study and program budgets, Change Orders (COs) as required

Provide regular updates to client on study related information

Proactively review supply strategy for improvements and identify risks

Periodically review study data to identify trends or issues

Data changes (20%)

Work with APM to author data change requests based on Client's request

Pre-approve data change requests as needed

Coordinate the implementation and review of the data changes

Help desk support (10%)

Review helpdesk tickets that get escalated from APM team

Take appropriate actions to resolve the tickets as quickly as possible

Initiate updates to helpdesk study guides

Other tasks (20%)

Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams

Investigate issues and manage them through to resolution

Provide peer-level training, mentoring of new hires and Jr. PM Staff, along with creation and delivery of formal technical training sessions

May participate in Investigator meetings, bid defenses, quarterly business reviews with clients; supports both client and qualification audits, and present at trade shows

Implement system change requests if needed, including for protocol amendments

Partner with other managers cross-functionally to develop and implement business process improvements

Provide input into the writing and review of Standard Operating Procedures (SOPs or CSOPs)

Create, monitor, or action CIRT system Issue alerts through to full resolution

Help provide solutions to problems/issues raised by junior staff

Other related duties as required by business need

Requirements

Skills and Competencies

Strong customer service ethic, always providing excellent service to both internal and external 'clients'.

Established acumen in working with external clients

Accountable to perform tasks on-time and with high quality.

Established high-level IRT technical aptitude

Excellent written and verbal communication skills

Strong team player with ability to work independently

Solid organizational skills including attention to detail and multi-tasking skills

Good problem solving and analytical skills

Strong IT skills and working knowledge of Microsoft Office

Education and Experience

Bachelor's degree or equivalent combination of education, training and experience

6+ years clinical research or project management experience

Experience working in IRT and in a customer service/customer facing environment required

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role, when annualized, is $76,000.00 - $190,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.