Client Services Representative
IQVIA Holdings
Client Services Representative
Under guidance, the Client Services Representative is responsible for managing the report generation process and proactively guiding clients in utilizing IQVIA's data to meet their business objectives. This role requires a strong understanding of pharmaceutical market data and the ability to translate complex datasets into actionable insights for clients.
• Ensures the contract fulfillment to specifications of basic and routine reports for defined clients. • Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the client's specifications, including timeliness and quality. • Follows IQVIA data verification protocols. • Researches, analyzes and responds to client inquiries that are routine in nature. • Provides support to team for client service meetings at client sites. • May produce ad-hoc studies on demand.
• Bachelor's Degree • Over 2 years of related work experience, including pharmaceutical sales/marketing or data management. • Proficiency in Microsoft Excel. • Strong verbal and written communication skills to effectively interact with various levels in the organization. • Demonstrated problem-solving, analytical, and strong client service skills.
• Prior experience working with IQVIA data or within the pharmaceutical industry. • Degree in statistics, data science, pharmacy, or a related field. • Experience with statistical or data visualization programs. • Strong English communication skills.