PC Technical Support

Job Opportunity: IT Customer Service Role

Looking for someone with an understanding of organization, communication, and end user support. This role will maintain high levels of customer service. Interpersonal skills needed, as well as the ability to collaborate. The role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, and looking up warranty statuses. In-house training on systems and business knowledge will be provided. Training turnaround is one month. Soft skills are important here. Call center or customer service experience in their background is a plus. Call numbers will depend on the day, could be 15-30; some days will be busier than others.

The position is open because they are looking to backfill for two L2s being replaced from the L1 team. They are looking for two candidates to add to staff to assist with the current workload and help SLAs. In this role, the candidate will work closely with end users. This requires excellent communication, analytical, and problem-solving skills. Maintaining high levels of customer service by answering business partners' calls, emails, and requests. Tech aptitude is good but more about organization, communication, and customer service. The technologies utilized in this role are ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI, and Citrix Desktop Director. PureCloud is used for taking calls. ServiceNow, Active Directory, passwords, Multifactor Authentication (MFA), Virtual Desktop Interface (VDI), Virtual Private Network (VPN), Zscaler, and Pulse Secure, Azure, Office 365 including SharePoint, Teams, hardware support for laptops, desktops, walk-up support, and meeting room support when in that rotation.

Must Haves: Relevant internship or professional experience in an IT customer service, IT support, or IT troubleshooting role or related experience; Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills; Must be able to maintain accuracy and confidentiality; Possess strong problem-solving and big-picture/conceptual skills; Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.

Skills: PC Technician, customer support, technical support, help desk support, troubleshooting, phone support, Active Directory, customer service, AV/Meeting Room Support.

Additional Skills & Qualifications: Strong end user support skills. Team player mentality. Patience and problem-solving skills.

Experience Level: Associate Level

Pay and Benefits: The pay range for this position is $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Des Moines, IA. Application Deadline: This position is anticipated to close on Oct 17, 2025.