Office Clerk - Customer Service Representative

Customer Service Representative

Midwest Motor Express (MME), the Midwest operating region of AAA Cooper Transportation, is immediately hiring a reliable and experienced Customer Service Representative, Terminal Clerk to join the team at our Des Moines, IA Service Center. This administrative position plays a key role in resolving freight discrepancies to maintain service quality and customer satisfaction. This position offers competitive pay and a full benefits package while providing a stable and rewarding career opportunity with a leading transportation company. Apply now and find out why Clerks and Customer Service Representatives choose Midwest Motor Express.

Responsibilities:

A Day in the Life:

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

Benefits:

What We Offer:

• Competitive Compensation Hourly Pay starting: $21.50
• Comprehensive Insurance Options Access high-quality medical, vision, and dental coverage for you and your family, plus company-sponsored life insurance and disability coverage.
• 401(k) Retirement Plan with Company Match Secure your financial future with a solid retirement plan and company contributions.
• Paid Time Off (PTO) and Holidays Relax and recharge with generous PTO and eight paid holidays.
• Professional Development Opportunities MME invests in you! Enhance your skills and advance your career.

AAA Cooper Transportation, doing business as Midwest Motor Express, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Compensation is commensurate with experience. This job posting is intended as a general description of the position. It does not constitute a comprehensive list of all responsibilities, duties, and skills required. Benefits and compensation are subject to change at the company’s discretion.