Intermediate Account Manager - Retirement

Job Opportunity At Transamerica

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.

Job Description

Provide outstanding customer service with daily retirement plan administration by responding to inquiries, researching and providing resolution to customers. Utilize excellent client service skills by partnering with Client Executives and internal partners to enhance customer relationships and satisfaction.

Responsibilities

Under minimal supervision, provide support for daily administration of retirement plans. Identify customer expectations and develop a strong working relationship. Coordinate with manager to research issues and negotiate problem resolution. Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders. Provide prompt, accurate and consistent information that meets or exceeds quality metrics. Recognize and communicate possible improvements to management. Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues. Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities. Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA's, outside assets, stock, outsourcing, etc.). Gather data from multiple systems to interpret, trouble-shoot and resolve problems with limited management assistance. Lead effective/strategic client meetings either face-to-face or via conference call. Assist with mentoring new account managers.

Qualifications

Bachelor's degree in a business field or equivalent education/experience. Three years of customer relationship experience, including one year of retirement or financial services industry experience. Knowledge of daily administration of retirement plans. Excellent relationship management and ability to communicate with clients in a professional manner, orally and in writing. Effective presentation, influence and negotiation skills. Ability to align behaviors and work to Transamerica's Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer Centricity. Proficiency using MS Office tools, including Excel. Preferred Qualifications include experience managing a book of business supporting retirement plan sponsors, advisors or third party administrator partners, experience with retirement pooled plans, strong time management and organization skills, ASPPA designations (e.g. RPF, QKA) and/or related certifications, knowledge of internal systems (P3, Workplace Platform, AQT, etc.), and knowledge of Salesforce.

Working Conditions

Hybrid (Tuesday - Thursday) with occasional travel less than 10%. Travel for client meetings and sales finals presentations.

Salary

The salary for this position generally ranges between $50,000 - $65,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation benefits include competitive pay and a bonus for eligible employees. Benefits package includes pension plan, 401k match, employee stock purchase plan, tuition reimbursement, disability insurance, medical insurance, dental insurance, vision insurance, employee discounts, and career training & development opportunities. Health and work/life balance benefits include paid time off starting at 160 hours annually for employees in their first year of service, ten (10) paid holidays per year, Be Well Company holistic wellness program, parental leave, adoption assistance, employee assistance program, back-up care program, PTO for volunteer hours, employee matching gifts program, employee resource groups, inclusion and diversity programs, employee recognition program, and referral bonus programs.