Information Technology Support II - ISU Book Store

Information Technology Support Ii - Isu Book Store

This position offers approximately 36 hours per week, with benefits eligibility included! The Iowa State University Book Store is currently seeking candidates for an Information Technology Support II! We are seeking a customer-focused and detail-oriented individual to join our Service Center team. In this role, you will lead a team of technicians and provide hands-on support for equipment diagnosis, repair, and testing while delivering exceptional service to customers. You will also help drive sales performance by increasing device throughput, encouraging appointment check-ins, and supporting efficient daily operations. This position is ideal for someone who enjoys both technical problem-solving and customer interaction in a fast-paced, team-oriented environment.

What You'll Do

+ Supervise daily operations of the University Book Store Service Center and student staff.

+ Provide hands-on technical support for Dell and Apple devices, including diagnostics and repairs.

+ Train staff on repair techniques, safety protocols, and customer service standards.

+ Manage inventory of parts, tools, and service equipment.

+ Respond to technical support requests and troubleshoot hardware/software issues.

+ Collaborate with vendors and university departments to resolve service issues.

+ Maintain and update documentation for systems, procedures, and service records.

+ Analyze service data and prepare reports to improve workflow and customer experience.

+ Maintain relevant technical certifications and stay current with repair tools and techniques.

+ Participate in university-wide support meetings and contribute to process improvements.

The individual will need availability during the below core hours:

Monday – Wednesday: 8:00 a.m. – 5:00 p.m.

Saturday: 8:30 a.m. – 5:00 p.m.

Sunday: 11:45 a.m. – 4:00 p.m.

The expected number of working hours per week is approximately 36. (Summer hours may vary from semester hours. Hours are subject to change based on business needs.) This position is benefits-eligible. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines

• Career-level position demonstrating proficiency and knowledge of related competencies

• Works under direct to general supervision and may receive guidance on more complex assignments

• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature

• Applies thorough knowledge to respond to inquiries and requests

• Able to resolve most problems and issues and respond to requests without escalation

• Provides guidance to students

• May provide supervision to one to two other staff or lead a small work team

Appointment Type

Regular

Number of Months Employed Per Year: 12 Month

Work Period Time Type: Part time

Pay Grade: PS807

Application Instructions

To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

• Retirement benefits including defined benefit and defined contribution plans

• Generous vacation, holiday and sick time and leave plans

• Onsite childcare (Ames, Iowa)

• Life insurance and long-term disability

• Flexible Spending Accounts

• Various voluntary benefits and discounts

• Employee Assistance Program