E - commerce Customer Support Representative

Customer Support Representative

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Customer Support Representative to work at a premier client, John Deere, in Johnston, IA. Sound good? Take a closer look below. This is not a remote position, this is onsite 5 days/week. Salary/Pay Rate/Compensation: $19.50/hour.

Why you should apply to be a Customer Support Representative:

• Join a respected industry leader in agricultural technology, known for its commitment to innovation and customer satisfaction.
• Work in a collaborative environment that values your contributions and promotes professional growth.
• Enjoy a supportive culture that emphasizes work-life balance and employee well-being.
• Gain hands-on experience with cutting-edge technology and a diverse range of products that enhance agricultural operations.

What's a typical day as a Customer Support Representative? You'll be:

• Providing front-line technical support and solutions to John Deere dealers and customers.
• Documenting each interaction effectively within our case management system while supporting customers via telephone, email, and chat.
• Creating and maintaining online support tools and solutions to optimize customer satisfaction and retention.

This job might be an outstanding fit if you:

• Have strong interpersonal communication, negotiation, and conflict resolution skills.
• Possess experience in customer service/support and a high comfort level with consumer software applications.
• Are available to work any 8-hour shift within the 7 am-6pm support window and can work on-site five days a week.

Preferred Qualifications:

• Knowledge of agriculture customers and operations, including Precision Farming experience.
• Prior work experience in Agriculture or Technology dealer channels.
• A Bachelor's degree in Agriculture, Business, Engineering, IT, or a similar discipline is highly preferred; technical certification in IT database management is a plus for high school graduates.

What happens next:

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Support Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.