Customer Service Representative

Contract Customer Service Representative

Join our team as a Contract Customer Service Representative in Cedar Falls, Iowa! Are you a problem-solving champion who thrives in fast-paced environments? Do you enjoy providing top-tier support and ensuring customers walk away with a smile? If so, we have the perfect opportunity for you! We're on the hunt for a Customer Service Representative to join our team on a contract basis in Cedar Falls, Iowa. In this role, you'll be the voice of our company, tackling challenges, answering inquiries, and delivering a seamless customer experience.

Why You'll Love This Role: If you're calm, detail-focused, and thrive on turning frustrated customers into happy ones, you'll feel right at home with us. No two days are the same — and that's what makes this role exciting!

Your Day-to-Day Responsibilities:

• Be the hero for inbound calls. Handle 40-60 calls daily across three unique queues, dealing with everything from password resets to application errors and HR manager status updates.
• Troubleshoot and resolve. Help customers resolve issues efficiently, with a focus on accuracy and empathy.
• Guide and empower. Assist brokers and their clients with navigating and completing application processes.
• Turn frustration into satisfaction. Approach challenging callers with a calm and empathetic demeanor, ensuring every interaction ends on a positive note.
• Stay organized. Record and manage customer interactions in systems like Zendesk and Slack to track follow-ups and issues.
• Work smarter, not harder. Collaborate with your team to identify recurring issues and contribute to improving service quality.
• Be the expert. Keep up-to-date with company policies and procedures to provide accurate, timely information.
• Wear many hats. Support client inquiries with additional tasks, like data entry and email correspondence.

What We're Looking For: You're a self-starter who can juggle multiple priorities, embrace a fast-paced environment, and deliver results with a smile. If you're tech-savvy and love working in dynamic teams, this could be your time to shine! Bring your skills, passion for problem-solving, and dedication to creating positive customer experiences, and let's make a difference together.

Ready to join our team? Apply now and let's make an impact!