Customer Service Representative

Customer Service Representative

Adapt is seeking a dedicated Customer Service Representative to join our team in Newton, Iowa. In this role, you'll be the first point of contact for our customers, providing exceptional service and support across phone and email channels. You'll handle inquiries, process orders, verify insurance, and ensure accurate documentation—all while working in a fast-paced, team-oriented environment.

Key Responsibilities:

• Respond promptly to customer calls and emails in alignment with performance goals
• Provide accurate information about products, services, and retail locations
• Process orders and route calls to appropriate departments
• Follow up with customers as needed to ensure resolution
• Review and verify documentation for accuracy
• Conduct insurance verification to determine eligibility, coverage, and deductibles
• Obtain pre-authorizations and submit physician orders to insurance carriers
• Navigate multiple EMR systems to retrieve and enter documentation
• Communicate trends and issues with insurance carriers to management
• Contact patients when documentation is incomplete and offer solutions

Qualifications:

• Must-Have: 1+ year of customer service experience (retail or restaurant experience accepted)
• Preferred: Experience in a healthcare setting; Familiarity with medical terminology; Experience in inbound call handling; CNA or nursing home experience is a plus

Work Schedule:

• Standard shift: Monday–Friday, 8:00 AM – 5:00 PM
• Occasional shifts: 10:00 AM – 7:00 PM with some weekend availability

Why Join Us?

• Opportunity for full-time hire based on performance
• Career growth: Many of our managers started as CSRs
• Supportive and collaborative team environment

Ready to make a difference in customer care and grow your career? Apply now and become part of a team that values your contribution and promotes from within.

Pay and Benefits:

The pay range for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Dec 29, 2025.