Customer Support Specialist - DACH Region

Customer Service Specialist - DACH Region

InVue Customer Service Specialist - DACH Region Hoofddorp, The Netherlands

In this multi-disciplinary role, your mission is to ensure the best possible customer experience. You do this while managing the on-time delivery of the customer orders and supporting or directly responsible for activities such as: demand management, logistics, export & documentation, technical support, quoting, reversed logistics and product quality related questions. You will operate in a multi-functional team that actively supports a range of customers and the related commercial activities in multiple countries. This position has the ability for full time and part time options.

This position will support all regions with a heavy focus on the DACH Region.

General Responsibilities:

• From start to delivery lead order management activities, including lead times, product pricing and costs
• End to end customer inquiry follow up, such as:
• Inventory levels
• Transport prices
• Product prices
• Product configurations
• Compose quotes for specific customer needs and configurations
• Lead demand management input
• Process and cost optimization Logistics
• Export documentation for non-EU shipments
• Documentation for test initiation for Software & Hardware
• Quality and stock RMA
• Support business reporting needs customers and sales team
• Be a subject matter expert as Super User for assigned product families

Qualifications:

• German speaking is required, Italian, Polish or French speaking is a plus
• 3+ years of customer service, order management, and/or account management experience.
• Experience with strong focus on customer, proactive approach to order management
• Exposed to B2B or enterprise customers.
• Exposed to fast-paced, international business.
• Ideally has experience in multiple selling models, i.e. direct sales, tele sales and channel partner sales.
• Exposed to (international) physical logistics
• Strong communication skills.
• Fluent business English.
• Export and documentation knowledge is a plus
• Strong analytical skills
• MBO, Bachelor education level