IT Help Desk Technician

IT Help Desk Technician (Break/Fix)

Houston, TX

Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With multiple NASA lunar missions in development and additional private missions on our manifest, we pride ourselves in supporting NASA, our customers, and the nation in paving the way to return humans to the surface of the Moon. Our world-class team includes experts in all aspects of spacecraft subsystems design, development, and test, on-orbit operations, and safety.

About the Position

Intuitive Machines is seeking an IT Help Desk Technician (Break/Fix) to provide hands-on technical support across the organization. This role is responsible for diagnosing, troubleshooting, and resolving end-user technical issues in a fast-paced aerospace environment.

The ideal candidate thrives in a break/fix setting, delivers strong customer service, and demonstrates solid technical troubleshooting skills across hardware, software, and networked systems.

Responsibilities

• Provide first-line and Tier II technical support for hardware, software, and network-related issues
• Diagnose, troubleshoot, and resolve break/fix incidents in a timely manner
• Manage and update support tickets within the IT service management system to ensure SLA compliance
• Support end-user devices including desktops, laptops, mobile devices, printers, and conference room technology
• Install, configure, and maintain operating systems, business applications, and endpoint software
• Administer user accounts, permissions, and group memberships in Active Directory and Microsoft 365
• Perform workstation imaging, deployments, and patch management activities
• Coordinate hardware repairs and warranty support with vendors as needed
• Document troubleshooting steps, solutions, and create knowledge base articles
• Maintain accurate inventory records of IT assets and equipment
• Escalate complex technical issues to senior IT staff when necessary
• Communicate effectively with users regarding issue status and resolution timelines

Requirements

• 3+ years of IT support experience in a break/fix or service desk environment
• Strong troubleshooting skills in Windows environments, hardware systems, and basic networking
• Experience with ticketing systems and IT service management platforms
• Working knowledge of Active Directory, Microsoft 365, and endpoint management tools
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Strong customer service and communication skills
• Ability to work on-site in a fast-paced, mission-driven environment

Preferred Requirements

• Associate or Bachelor's degree in Information Technology or related field
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL
• Experience supporting engineering, aerospace, or manufacturing environments
• Familiarity with cybersecurity best practices and endpoint protection tools
• Experience supporting hybrid or cloud-based environments

Intuitive Machines is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.