IT Technician

IT Technician

The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.

Roles & Responsibilities:

• Respond to requests for IT assistance directly from corporate and mfg users, and escalate the complex issues to Tier II or Tier III support.
• Be willing to work flexible hours on occasions when necessary.
• Document and maintain processes, best practices, knowledge base and training materials.
• Participate in various assigned projects as needed.
• Ensure company and departmental goals as defined by management are met completely and on time.
• Communicate with IT management to provide timely reporting of issues, status, and resolutions.
• Support Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion.
• Install software, troubleshoot issues.
• Conduct regular inventory counts to ensure accuracy and compliance with processes.
• Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.

Skills, Experience, Education, & Training:

• Highschool degree or equivalent work experience is required.
• At least 2 years experience supporting a Windows operating system computing environment.
• Strong knowledge of Microsoft desktop operating systems.
• Working knowledge of Active Directory services and various business applications desired.
• Experience working in a shipping or manufacturing environment is a plus
• Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, or other vendor similar applications are a plus.
• Weekend and non-business hours support required as needed.
• Relevant certifications such as various MCITP, CompTIA and ITIL are desired
• Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written.
• Should be flexible and able to complete projects outside normal daily duties as needed
• English basic level

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.