Program Account Manager, NY US

Program Account Manager, NY US

Intuition Robotics is on a mission to empower older adults to live happier, healthier, and more independent lives at home. Our award-winning product, ElliQ, is a proactive AI companion that helps keep older adults healthy, engaged, and happy at home while alleviating the effects of loneliness and social isolation. Harnessing the unique bond formed between ElliQ and her members, she is able to help them reach their health and wellness goals and get the help they need in time.

ElliQ is being offered today to older adults via government agencies for the aging across the US and healthcare partners.

We are rapidly expanding our customer base in the US through partnerships with health plans, state governments, and local area agencies on aging (AAA). Our team operates in a fast-paced and agile environment. We all place a heavy emphasis on creative problem-solving and personal accountability to ensure we're delivering excellence for our customers and the older adults we serve.

Do you want a job working for a high-growth company that is both challenging & involves working closely with people?

Do you want to work with robots that help people live more fulfilling lives?

This might be the job for you.

The Program Account Manager is a hybrid position, responsible for growing and managing one of our state partnerships in the Northeast, and managing other ElliQ accounts to ensure satisfaction and retention. This role will report to the Head of Customer Operations. As part of the Program Account Manager role, you will be responsible for supporting and growing our existing accounts by building relationships with key stakeholders and case managers, overseeing implementation and support for new accounts. The Program Account Manager will also be responsible for providing strategic guidance, hosting ElliQ demo sessions, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success. You will work closely with care managers and team members from local partners. But most importantly, you will be helping older adults learn more about how ElliQ can be an amazing companion for them.

The Program Account Manager will work closely with market engagement leadership to identify partnership opportunities that align with our market-specific ElliQ activation goals. Success will be measured by growth, ElliQ user recruitment, account and user engagement and retention.

Responsibilities:

• Work closely with partners (care teams and case managers from State Government and Health Plans) to promote project objectives and account growth remotely and occasionally on-site.
• Responsible for collaborating with partners to recruit and enroll eligible ElliQ users
• Oversee implementation and ongoing management of our partners by following best practices
• Work closely with Intuition Robotics marketing team to help build awareness and exposure of partners' ElliQ program
• Regularly review reports to assess the health of the account
• Identify additional opportunities to add value through ElliQ for our customers and users
• Serve as the voice of the customer, providing product feedback and customer needs
• Ongoing communication with internal teams to ensure project success, discussing challenges, incentives, and changes within the market
• This job requires travel throughout the East Coast

Requirements:

• Minimum of 2 years experience in account management or customer success
• Bachelor's degree
• Great organizational skills
• Great people and communication skills. Live & breathe talking to customers and helping them! A passion for helping people and elders
• Experience as a care manager or care coordinator - an advantage
• Self-starter with an exceptional ability to identify knowledge gaps and work to learn what you don't already know
• Excellent customer service, coaching, and training skills.
• Proven problem-solving abilities.
• Ability to deliver results while working in a highly independent and fast-paced environment - previous experience at start-up is an advantage
• Technical orientation
• Must have reliable transportation to visit partner communities from time to time
• Comfortable with Google Drive tools
• Based in the East Coast, a must - preferably in New York or the Tri-state area

In a nutshell

We are looking to hire a Program Account Manager in a hybrid position, responsible for growing and managing one of our state partnerships in the Northeast, and managing other ElliQ accounts to ensure satisfaction and retention.