Technical Account Manager

Technical Account Manager Position

The Technical Account Manager is responsible for delivering strategic and technical leadership to assigned client accounts. Acting as the primary technical advisor, this role collaborates with client IT teams and business leaders to guide infrastructure planning, solution design, and technology roadmap execution. This role bridges the gap between technical expertise and strategic account management, with a strong emphasis on trusted partnership and proactive guidance.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals. Ultimately, you'll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships.

Technical Account Manager Responsibilities

Strategic Advisory & Planning

• Provide expert guidance on IT architecture, cybersecurity strategy, cloud adoption, and infrastructure modernization.
• Lead the development and execution of comprehensive technology roadmaps in collaboration with client stakeholders.
• Guide decisions affecting IT architecture, security posture, and tool adoption.
• Facilitate annual and quarterly strategic IT planning meetings.
• Review progress and adjust technology initiatives accordingly.
• Support business development efforts by participating in pre-sales engagements, offering technical validation and insight during the sales cycle.

Solution Design & Management

• Evaluate client environments to propose tailored architecture and design solutions.
• Collaborate with engineers and architects to scope projects effectively.
• Support implementation strategies and validate outcomes post-project.
• Identify opportunities to optimize client IT systems.
• Design scalable, secure technology solutions in coordination with project teams.
• Provide strategic oversight throughout the delivery lifecycle.

Client Relationship Management

• Serve as the primary technical contact for assigned clients.
• Act as an escalation point for complex technical issues.
• Collaborate with service and support teams to resolve issues efficiently.
• Establish strong and enduring relationships with IT leaders and executive sponsors.
• Inform client stakeholders on industry developments, emerging technologies, and best practices.

Pre-Sales Support

• Collaborate with Sales team to develop tailored technology recommendations.
• Conduct technical discoveries to assess client environments and surface critical issues and opportunities.
• Prepare scoping documentation and solution proposals using direct findings and technical requirements.

Technical Account Manager Qualifications

• Previous work experience in Technical Consulting, Systems Architecture, or Solution Engineering. Experience in an IT services organization, preferably a Managed Services Provider
• Strong understanding of Microsoft environments, cloud infrastructure, and security practices.
• Excellent communication skills with technical and business audiences.
• Adept in developing IT roadmaps and across multiple clients concurrently.
• Conduct strategic business reviews with clients, aligning business needs and capabilities.
• Thrive in a team environment and operating with a "We over me" mentality.
• Familiarity with PSA and CRM systems (e.g., ConnectWise, Halo, Salesforce)
• Experience utilizing AI resources to improve efficiency and accuracy with daily tasks.
• Relevant education and/or certifications a plus.

Salary and Benefits

This role offers competitive base salary plus commission. Intrust IT offers healthcare coverage for employees and eligible dependents, paid time off, paid holidays, 401k with 5% employer match, cell phone and home internet reimbursement, free life and disability insurance coverage, and an employee stock ownership plan.