Manufacturing Support Technician

Manufacturing Support Technician

Location: Waterloo, Iowa

Salary: $65-80K plus bonus

Job Summary of the Manufacturing Support Technician: The Manufacturing Support Technician supports production and engineering by developing and maintaining job documentation, build instructions, and job books to ensure products are built correctly and efficiently. This role acts as a liaison between Engineering and Production to clarify drawings, develop kit and assembly documentation, and capture improvements and lessons learned during builds. This position is focused on improving how work instructions, job information, and build documentation are communicated to the production floor. The Manufacturing Support Technician helps ensure that jobs are clearly defined, repeatable, and properly documented so that builds are efficient and consistent. This role requires a hands-on individual who is comfortable on the production floor, working with supervisors, engineers, and operators to understand builds and document the best way to complete them.

Job Duties & Responsibilities of the Manufacturing Support Technician:

• Develop and maintain job books for products and major assemblies
• Create and update build instructions with photos and clear step-by-step information
• Develop kit and assembly schematics when drawings or prints are unclear
• Act as a liaison between Engineering and Production to clarify job requirements
• Support first-time builds by documenting issues, capturing redlines, and updating documentation
• Maintain and organize job documentation, standard work, and build instructions
• Assist with reviewing BOMs, routers, and job documentation for accuracy prior to release
• Capture lessons learned and update job books and documentation after builds
• Help develop standard work and setup sheets for repeat jobs
• Spend time on the production floor observing builds and updating documentation as processes improve

Education & Experience Requirements of the Manufacturing Support Technician:

• Experience working in a manufacturing environment (production, engineering, quality, or similar role)
• Associate's or Bachelor's degree in Manufacturing, Drafting, Engineering Technology, or related field preferred
• Experience in a job shop or high-mix manufacturing environment preferred
• Ability to read and understand manufacturing drawings and bills of material
• Strong organizational skills and attention to detail
• Good communication skills and ability to work with production employees and engineers
• Proficient with Microsoft Office (especially Word and Excel)
• Ability to manage multiple projects and keep documentation organized and up to date
• Comfortable spending time on the production floor to observe and document builds
• Experience creating work instructions, job books, or manufacturing documentation
• Experience with ERP systems, routers, and bills of material
• Basic CAD or drafting experience preferred