IT Support Technician

Centro Educacional Escuela Católica Activa, S.A.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Technology must support their learning and safety. The technician is expected to act swiftly and responsibly when dealing with IT issues that could impact learning environments or safeguarding systems.

Treat everyone with care and respect. We work with mutual respect and promote clear, respectful communication. The technician must maintain professional conduct while interacting with staff, students, and other service providers.

Operate effectively. We focus on efficient and high-quality service delivery. The technician should follow school protocols and ensure quick resolution of IT issues with minimal disruption to academic or administrative work.

Be financially responsible. Services must align with budgetary guidelines, offering cost-effective solutions that meet school needs.

Learn continuously. The technician is expected to stay updated on relevant technologies and best practices, contributing to continuous improvement in school systems.

Key Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Perform routine maintenance and updates on school devices and systems (e.g., computers, printers, servers, Wi-Fi, projectors, etc.).
• Provide technical support to staff and faculty on-site or remotely.
• Support in the setup of equipment for classrooms, events, and presentations as needed.
• Monitor system performance and recommend upgrades or improvements.
• Assist in the implementation of IT security protocols, backups, and data protection measures.
• Maintain inventory records for IT assets and report on repairs or replacements.
• Collaborate with internal staff to ensure timely communication of maintenance schedules and system downtimes.
• Respect and uphold data privacy and confidentiality policies.
• Report progress, issues, and completed tasks to the designated school contact.

Skills, Qualifications, and Experience

• Technical degree or certification in IT systems, computer science, networking, or related field.
• Proven experience in technical support, ideally in an educational environment.
• Solid knowledge of operating systems (Windows, macOS), office applications, and hardware troubleshooting.
• Familiarity with basic networking (routers, switches, IP configurations, firewalls).
• Strong problem-solving skills and ability to work independently.
• Good communication and interpersonal skills; ability to explain tech issues clearly to non-technical users.
• Organized, reliable, and able to respond flexibly to changing needs.
• Ability to work within agreed timelines and escalate when necessary.
• Basic English proficiency required; higher-level English is a plus.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all service providers to share this commitment. External technicians must comply with all relevant background checks, safety protocols, and access restrictions while working on school premises.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP seeks to collaborate with professionals who reflect the diversity of the communities we serve. We value inclusive, equitable partnerships and encourage individuals and service providers from all backgrounds to work with us in creating a safe and supportive environment for our learners.