Women Protection And Empowerment Senior Digital Systems And Technical Support Officer

WPE Senior Digital Systems And Technical Support Officer

Under the supervision of the WPE Coordinator, the WPE Senior Digital Systems and Technical Support Officer will provide expert technical support to WPE teams and partners in managing digital platforms used for confidential client data, program tracking, and reporting. This role is responsible for the administration, troubleshooting, and user support for systems such as KOBO, CommCare, GBV IMS+. The officer will ensure data management processes are aligned with IRC's standards of confidentiality, data security, and accountability. This position is critical to the effective implementation of key cash-based protection interventions, including the Cash for Protection program and the Emergency Case Management Fund.

Key responsibilities include:

• Management of confidential data systems and reporting platforms
• Technical support for cash for protection and emergency case management fund
• Referral tracking
• Data analysis and visualization support
• GBV IMS coordination and support

Job requirements include:

Education: Master's degree or higher in social work or social science field.

Advanced training or certification in data protection, database administration, or digital platform management.

Experience: Minimum 2 years of experience in technical support, information management, or data systems administration within humanitarian or development settings, preferably in protection or GBV-related programming.

Demonstrated skills and competencies include:

Strong organizational and documentation skills, with proficiency in office software.

Excellent interpersonal and communication skills.

Ability to work both independently and collaboratively within a multidisciplinary team.

Fluency in Ukrainian and English is required.

Strong commitment to humanitarian values.

Reporting structure and team collaboration:

Position reports to: WPE Coordinator

Internal collaborations within IRC.

Work environment and other relevant information:

This role requires full-time work in the office or hybrid type of working is possible after probation period. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours. Travel to other locations is needed up to 30% of time. Exempt from overtime. Sometimes work on weekends may be required. Work in the matrix organization. Fast pace of working, multitasking and stressful work. The organization cares about staff and provides flexible working options (start early-finish early, start later-finish later, remote work). Staff can ask for accommodation of a workplace. Specific requests can be discussed with HR. IRC employees are eligible to the following benefits: competitive salary, purposeful job and development opportunities, English classes and unlimited online training courses, life insurance, medical insurance for staff and family members, free psychological support to employees and their family members, 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements, up to 10 days of paid medical leave.

Standard of professional conduct:

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.