Customer Service Representative

Job Title

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and implementing work process enhancement via best practice sharing in the team

Responsibilities

• Manage customer orders including domestic and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
• Process a credit note or a debit note related to a sales order or customer complaint
• Coordinate customer complaints and service cases related to a sales order
• Respond to customer's inquiry in a timely and accurate manner
• Build a strong partnership with internal and external stakeholders
• Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
• Support internal/external audit as needed

Requirements

• Bachelor's degree (no specific major fields required)
• 2-3 years' experience in Customer Service or Supply Chain of business to business
• Knowledge in domestic and international trade
• Expert knowledge of MS Office tools
• Knowledge in SAP
• Fluent business English and Spanish communication skills
• Effective communication skills across all levels of the organization
• Highly collaborative and team player
• Cross cultural awareness
• Training / Certifications
• SAP training
• Microsoft Office tools training (Word, Excel, PowerPoint)
• Incoterm and Payment Term training

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.