Customer Service Representative, Sample Order Fulfilment

Job Opportunity at IFF

Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.

The role is based in Manila, Philippines (hybrid). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Manage end-to-end processing of customer sample orders from approved channels including SFDC.
• Accurately enter and validate order details in SAP/ERP systems.
• Communicate with Sales and requestors to clarify requirements, lead times, and order status.
• Coordinate with Planning, Logistics, and Regulatory teams to ensure on-time sample dispatch.
• Monitor order progress and proactively address potential delays or fulfilment issues.
• Troubleshoot and resolve order discrepancies, shipment delays, and documentation concerns.
• Maintain accurate records and ensure compliance with internal procedures and documentation standards.
• Support preparation of reports and dashboards related to sample order performance.
• Deliver a high-quality customer experience through timely responses and professional communication.

What Makes You the Right Fit

• Bachelor's degree in any discipline.
• 1–3 years of experience in customer service, order management, or related areas; fresh graduates are welcome.
• Hands-on experience with SAP and/or SFDC is a strong advantage.
• Strong business-level English communication skills, both written and verbal.
• Ability to communicate effectively with stakeholders at all organizational levels.
• Cross-cultural awareness and comfort working with regional or global teams.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).

How Would You Stand Out?

• Proficiency in English and local languages are huge advantage.
• Solutions-driven and thrives under pressure.
• Independent, a team player, collaborative.

Why Choose Us?

• Professional onboarding process
• Career development
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.