Samples Customer Service

Sustainability Samples Coordinator

Enable sales and provide a world class customer experience by delivering samples customer support to internal and external stakeholders. Assist internal and external stakeholders, while advancing the Interface mission and acting on Interface values, in facilitating root cause problem solving and socially responsible project management. Work closely with Samples and other stakeholder groups as directed in cross functional improvement initiatives. Leverage a working knowledge of all related processes, systems, operations, products, and planning functions to create value through continuous improvement and innovation

Educational requirements: High school diploma, GED required

Associate or undergraduate degree business, customer service, or similar field with experience preferred

CISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year

Skills and experience:

• One year customer service experience in an office environment preferred
• Detail-oriented with strong emphasis on quality
• Ability to work in a self-directed manner without close supervision
• Must possess excellent oral and written communication skills
• Excellent people skills, the ability to express concepts and ideas as well as collaborate effectively
• Must be able to make independent decisions and collaborate effectively as a part of a team
• Excellent computer skills and ability to type proficiently
• Demonstrated problem solving skills and experience preferred
• Ability to multitask and stay organized
• Product knowledge helpful
• Knowledge of Oracle ERP, SalesForce, or similar ERP system preferred
• Ability to maintain self-control in difficult situations

Essential duties:

• Promote socially responsible sustainability in Samples and Interface
• Increase value in Samples by identifying value-added and non-value-added activities
• Interact with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaboration
• Gather feedback to understand unmet stakeholder needs
• Correctly enter samples orders via phone and email in a timely manner
• Track sample orders and verification of delivery, upon request
• Facilitate shipment of samples orders to account executives and customers as well as notification of back-ordered items
• Develop extensive knowledge of product, including tiles, backings, adhesives, installation methods, etc. to better service the customer
• Maintain a working knowledge of transportation providers, their delivery options, and their freight rates
• Maintain excellent housekeeping
• Comply with safety rules and environmental regulations
• Be aware of departmental Safety Data Sheets (SDS) and ISO information
• Follow ISO procedures as directed
• Perform other duties as assigned

Physical demands: Customary office

Overtime as needed

Work environment: Customary office

Fast paced, team environment

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.