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Help Desk Level 2 IT MA
Provide level 2 IT support and troubleshoot Windows and server issues for Polaris staff.
Foxborough, Massachusetts, United States
Junior
$70,000
– 85,000
USD / year
16 hours agoBe an early applicant
IntelyCare
Provides an AI-enabled workforce management platform connecting healthcare facilities with per-diem nursing professionals for flexible, on-demand staffing.
1 Similar Job at IntelyCare
Help Desk Level 2 IT
We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.
Responsibilities:
- Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
- Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
- Perform systems administration tasks, including Active Directory and Windows Group Policy management
- Troubleshoot DHCP, DNS, file, and print services
- Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
- Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
- Utilize Remote Management Tools for troubleshooting and support
Requirements:
- 3+ years of experience in a help desk or IT support role
- Ability to lift up to 50 pounds unassisted
- Valid driver's license and reliable car
Compensation:
- Salary based on experience: $70,000 - $85,000 annually
Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.
Help Desk Level 2 IT MA
Foxborough, Massachusetts, United States
$70,000
– 85,000
USD / year
Technical Support
About IntelyCare
Provides an AI-enabled workforce management platform connecting healthcare facilities with per-diem nursing professionals for flexible, on-demand staffing.