Clinical Support Lead, RN

Clinical Support Lead

The Clinical Support Lead is responsible for aiding the clinical team in delivering clinical services and promoting health and wellness. This role organizes the health center(s) patient services workflow including managing schedules for patients, teammates and providers and leads the day-to-day health center operations. This role may also perform the duties of Medical Assistant, LPN or Registered Nurse depending on health center patient needs and individual credentials enabling the teammate to perform those clinical functions.

Essential Duties & Responsibilities

Ensures that the health center(s) has supplies, staff, and resources to allow the effective delivery of patient services and must manage the flow of patients and services in a way that delivers an exceptional patient experience.

Primary point of communication for distribution of information to medical assistants and other care team members.

Onboards, trains and supports team members and is the primary escalation point for clinical non-provider concerns.

Partners with Regional Operations Manager to order supplies, repair equipment, and maintain the health center to provide an outstanding care environment while remaining within budget.

Patient care responsibilities include documenting care in patient records, escorting patients to exam rooms, obtaining vitals, completing the intake process, and gathering updates from the patient. Partners with provider to identify and address gaps in care.

May perform specimen collection, phlebotomy and point-of-care lab tests.

Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous, or intradermal from provider orders (as permitted by state regulations and credentials)

Participates in patient outreach to drive engagement among eligible patients.

Provides outstanding experience to patients and families as reflected in NPS surveys.

Ensures adherence with all applicable internal and external quality and operational certifications and requirements. Conducts quality review of the Health Center.

Assist with process for ensuring temporary coverage needs across the health center.

Qualifications

High school diploma required plus graduation from a formal MA, LPN or RN training program and 2+ years of experience providing clinical care, ideally in primary care. National or state-specific MA, LPN or RN certification (dependent on local regulations). Must be able to give injections, complete EKGs, and perform other office-based procedures.

Desired Attributes

Communicates in an individualized manner in every encounter with the patient and provider.

Demonstrates effective communication skills

Positive and supportive interaction with all Health Center teammates and patients

Passionate about transforming the way healthcare is delivered

Desire to improve the quality of care for people

Entrepreneurial spirit and a passion for creating and driving best practices in care

Willingness to go the extra mile for patients

Pay Range: $80,000 - $90,000/yr

The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.

Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program

Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule