Senior Customer Experience Associate

Customer Experience Associate

We're looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end to end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast-paced environment, and a team-player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious, dedicated, detail-oriented with a strong desire to work with awesome people in a highly collaborative environment.

Responsibilities

• Manage all inbound requests from designated accounts with strong support of client needs
• Provide education to clients on IAS products and systems
• Safeguard accuracy of contracts and customer data in Salesforce
• Problem solving and dealing with client and data issues
• Liaising with internal teams to seek answers / understand the issue and working towards resolution
• Role will include support to multi-regions and teams / stakeholders
• Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
• Additional responsibilities and projects assigned, as needed

Qualifications

• 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
• Extensive Salesforce experience
• Excellent client service skills
• Knowledge of order to cash process, analysis and reporting
• Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
• Strong analytical, quantitative, and problem-solving skills
• Excellent oral and written communication skills
• Fluent English and German languages skills are essential

What Puts You Over The Top:

• Dynamic candidate who can pick up tasks quickly
• Outstanding communication and self-motivated
• Strong sense of ownership and perseverance
• Independent and willingness to learn new things
• Experience in the advertising technology industry
• Experience with or exposure to Workday

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.