Career Opportunities For Indigenous Peoples – Sales & Customer Service Representative

Sales And Customer Service Representative

If you're passionate about helping others, and recognized for your excellent communication and interpersonal skills, we may be just the place for you!

As a Sales and Customer Service Representative, you'll become a trusted advisor helping Canadians protect the things that matter to them. We'll provide you with the mentoring and training you need to achieve your career goals, and your success will be recognized by our annual bonus plan and accelerated career path, which will give you the opportunity to be promoted after six months in the position.

Ready to take control of your career? Join our team and see how the sky's the limit.

Work location: Calgary, Saint-John's & Ottawa

What You'll Do Here:

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell personal insurance products and services.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What You Bring to the Table:

• You self-identify as Indigenous (First Nations, Inuit, or Métis)
• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Proficiency in technology and ease in navigating multiple systems.
• Ability to multi-task and remain calm under pressure.
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• Bilingualism in English and French is a considerable advantage.
• No Canadian work experience is required, but candidates must be authorized to work in Canada full-time.

This position requires:

• During training, availability to work 35 hours, Monday to Friday, with day time shifts (9am to 5pm).
• After training, availability to work 35 hours, including every Saturday, with evening shift (between 10.30am and 8pm).
• During the first year, you will be asked to work on public holidays and will be paid in accordance with labor standards.