Key Account Manager

Key Account Manager

In 2022, two of Europe's fastest-growing last-mile delivery companies, Budbee and Instabox, merged to create Instabee. We are rapidly setting a new standard for e-commerce logistics, delivering millions of parcels each month across the continent. Our mission is to build a faster, more flexible, and more sustainable delivery network, and we're quickly becoming Europe's leading partner for thousands of e-commerce merchants.

Here in the Netherlands, Budbee is at the forefront of this revolution. We operate a rapidly expanding network of smart parcel lockers, providing consumers with a convenient and sustainable delivery option. By partnering with major retailers like Albert Heijn, Bol.com, H&M, Gymshark, Uniqlo and Zara we're not just growing, we're changing the delivery landscape.

This is an opportunity to be part of a team that's pioneering the future of urban logistics. If you're ready to help us redefine last-mile delivery, we want to hear from you.

About the Role

We're looking for a Key Account Manager with solid experience in logistics, tech, or e-commerce to lead and grow relationships with our most strategic merchant partners, including Tier 1 clients. This is a senior role where you'll act as the main point of contact and trusted advisor for high-value accounts, driving measurable impact on their business while unlocking new opportunities for Instabee.

You'll work closely with cross-functional teams across Operations, Product, and Merchant Success to design tailored solutions that fit client priorities and create long-term value. Success in this role means building deep stakeholder relationships, guiding complex decision-making processes, and ensuring our partnerships deliver both operational excellence and commercial growth.

Key Responsibilities

• Take full ownership of a portfolio of Tier 1 and high-potential accounts, ensuring long-term satisfaction, retention, and growth
• Act as a strategic advisor by uncovering client needs and challenges, translating them into solutions that deliver measurable business outcomes
• Strengthen relationships at multiple levels within client organizations, engaging key decision makers and influencers to deepen trust and accelerate growth
• Proactively identify and execute on opportunities to expand partnerships, whether through new solutions, additional markets, or operational improvements
• Ensure clear alignment between client priorities and Instabee's value proposition, positioning our differentiators effectively in every interaction
• Collaborate with Merchant Success, Operations, Product, and Integrations teams to deliver seamless daily operations and exceptional service
• Anticipate and resolve issues before they escalate, ensuring smooth execution and consistent merchant satisfaction
• Provide leadership with reliable account forecasts, data-driven insights, and regular updates on performance and opportunities
• Stay informed on market trends, competitor activities, and shifting customer expectations to bring fresh, strategic perspectives to your accounts

About You

• Minimum 5 years of experience in account management, preferably in logistics, e-commerce, or related industries
• Customer-focused mindset with a proactive approach to solving challenges
• Strong communicator with a positive, energetic attitude that helps build trust and long-term relationships
• Comfortable using CRM software and other digital tools
• Organized and detail-oriented, with the ability to manage multiple accounts simultaneously
• Self-motivated team player who thrives in a dynamic, fast-paced environment
• Fluent in both Dutch and English (written & spoken)

What We Offer

26 vacation days per year + your birthday off (based on full-time)

Modern office in Amsterdam Noord — at The Collection, with in-house gym

8% employer-paid pension (no personal contribution needed)

Team events, social outings, and a friendly work culture

Travel reimbursement if you live outside Amsterdam

Well-being allowance (€25 per month)

Daily lunch allowance

High-end equipment provided

The gross monthly base salary for this role is around €5,000, depending on experience. Additionally, you'll receive a yearly holiday allowance of 8%. Performance-based bonuses apply and can be further discussed during the interview process.

Interested? Let's Hear From You!

Even if you don't tick every box, we still encourage you to apply. At Budbee Netherlands, we believe great people don't always fit a job description perfectly — and that's okay.

What matters most to us is your motivation. So tell us why you'd love to join Budbee Netherlands and what you're excited to bring to the team. We're always looking for people who are curious, driven, and ready to make an impact.