Customer Service - Team Manager

Team Manager

We're looking for a Team Manager to join our Customer Service Operations team at Instabee. In this role, you'll lead a group of engaged and service-minded team members — ensuring they have the structure, motivation, and support needed to deliver outstanding customer experiences every day. As Team Manager, you'll take full ownership of your team's performance and development. You'll plan resources, coach and motivate your team, and continuously improve ways of working to ensure efficiency, quality, and engagement. You'll collaborate closely with other Team Managers and the Customer Service Manager to ensure we deliver on our overall goals for Customer Service Operations across all markets.

Some of the things you will do:

• Lead, coach, and develop your team to achieve high performance and engagement
• Plan and prioritize daily operations to ensure efficient and high-quality service
• Collaborate with other Team Managers and the Customer Service Manager to reach common goals
• Follow up on KPIs and proactively identify improvement areas within processes and team routines
• Drive recruitment, onboarding, and training to ensure competence and motivation in the team
• Conduct regular one-to-ones and performance follow-ups with team members
• Contribute to a positive work environment and act as a role model in line with Instabee's values

Your future team:

You'll be part of the Customer Service Operations organization, working alongside other Team Managers who share a passion for delivering great customer experiences. We value teamwork, collaboration, and a culture of openness and continuous improvement.

You'll report to the Customer Service Manager and work closely with Operations and HR to create the best possible conditions for your team's success.

What we're looking for:

• Previous experience leading a team within customer service, operations, or a similar environment
• Good communication and collaboration skills
• Proven ability to drive engagement, performance, and continuous improvement
• Structured and proactive with the ability to plan, prioritize, and solve problems
• Fluent in Swedish and English, both spoken and written

More about you:

You lead by example and believe that great results come from clarity, trust, and teamwork. You enjoy being close to the daily operations and always look for ways to make things a little bit better — for your team, our customers, and the business. If you're a people-first leader who enjoys seeing others grow and succeed, we'd love to meet you.

What you'll get:

• Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.
• Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends!
• Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.
• Parental Pay for Six Months: Step away from work and provide the best care and love to your little one.
• A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year!
• Hybrid setup and flexible working hours

Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone's perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential.

Get to know us:

In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.

We're fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we're now looking for you to help us on the journey ahead.