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Creative Account Manager
Coordinate creative campaign delivery for Whitbread's restaurant branding projects
London
Mid-Level
yesterday
Inspired Thinking Group
A marketing solutions provider offering services in creative design, digital production, and data-driven communication strategies for various businesses.
1 Similar Job at Inspired Thinking Group
Creative Account Manager
As a Creative Account Manager for Whitbread's Branded Restaurants account, you will be responsible for delivering exceptional creative services that meet both the client's contractual requirements and ITG's internal KPIs. You'll act as the key liaison between the client and cross-functional internal teams, ensuring all marketing campaigns are delivered on time, on brand, and to the highest creative standard. With a strong focus on accuracy, process, and relationship management, you will help drive campaign success and ensure an outstanding client experience at every touchpoint.
Key Responsibilities:
- Key role within the Whitbread F&B account team.
- Deliver best-in-class client service with a focus on responsiveness, accuracy, and professionalism.
- Manage end-to-end campaign delivery for creative services, from creative brief through to final master asset.
- Maintain excellent client relationships, acting as a trusted advisor and daily point of contact.
- Ensure strict adherence to internal/client SLAs, processes, and quality standards.
- Manage multiple, fast-paced projects simultaneously across creative, photography, and artwork.
- Own the financial management of your account: invoicing, tracking spend and chasing POs.
- Work collaboratively with cross-functional teams (Ops, Creative, Studio, Print Production etc.) to ensure smooth workflow and timely delivery.
- Work closely with the Creative Account Director to escalate concerns and ensure alignment across campaigns with other creative SAMs/AMs.
- Continuously seek out efficiencies and process improvements to support smarter ways of working.
- Maintain accurate documentation via workflow tools such as Monday.com, Canopy, Synergist and Media Centre.
About Inspired Thinking Group
A marketing solutions provider offering services in creative design, digital production, and data-driven communication strategies for various businesses.