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Creative Account Manager
Own end-to-end delivery for Macmillan creative projects from brief to final asset.
Remote
Mid-Level
yesterday
Inspired Thinking Group
Provides marketing technology and creative production services to streamline content creation, management, and delivery for large brands and enterprises.
1 Similar Job at Inspired Thinking Group
Creative Account Manager
As a Creative Account Manager for Macmillan, you will be responsible for delivering exceptional creative services that meet both the client's contractual requirements and ITG's internal KPIs. You'll act as the key liaison between the client and cross-functional internal teams, ensuring all content is delivered on time, on brand, and to the highest standard. With a strong focus on accuracy, process, and relationship management, you will help to ensure an outstanding client experience at every touchpoint.
Key Responsibilities:
- Key role within the Macmillan account team.
- Deliver best-in-class client service with a focus on responsiveness, accuracy, and professionalism.
- Manage end-to-end delivery for creative services, & production house from client brief through to final asset creation.
- Maintain excellent client relationships, acting as a trusted advisor and daily point of contact.
- Lead and attend both client and internal project meetings.
- Ensure strict adherence to internal/client SLAs, critical paths, processes, and quality standards.
- Manage multiple, fast-paced projects simultaneously across creative and artwork.
- Oversee the management of Canopy: client training, administration and close relationship with configuration team to resolve any workflow issues
- Own the financial management of your account: invoicing, tracking spend and chasing POs.
- Work collaboratively with cross-functional teams (Ops, Creative, Studio, Print Production etc.) to ensure smooth workflow and timely delivery.
- Work closely with the Senior Account Director to escalate concerns
- Continuously seek out efficiencies and process improvements to support smarter ways of working.
- Maintain accurate documentation via workflow tools such as Monday.com, Canopy and Synergist.
About Inspired Thinking Group
Provides marketing technology and creative production services to streamline content creation, management, and delivery for large brands and enterprises.