Video Customer Service Representative
Insight Global
Customer Service Representative
Insight Global is seeking a customer service representative for a high-growth, customer-focused organization leveraging modern, video-enabled support. This individual will serve as the front line of customer experience, providing white-glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience. This role operates in a fast-paced, quality-driven contact center environment and offers strong coaching, development, and growth opportunities.
Day-to-Day:
- Handle inbound customer interactions via video, voice, and chat
- Support one customer at a time, taking the first incoming interaction
- Troubleshoot technical issues related to smart devices, mobile apps, connectivity, and user setup
- Deliver high-quality issue resolution with a strong focus on customer experience
- De-escalate upset customers while providing empathetic, solution-focused support
- Accurately document customer interactions and outcomes in CRM systems
- Identify and escalate trends or recurring issues to leadership
- Partner with senior agents and supervisors for escalations when needed
- Adhere to schedule, attendance, quality, and performance expectations
- Maintain professional on-camera presence and virtual background standards
This position is a 9-month contract-to-hire with an hourly rate between $20-22/hr dependent on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.