Remote L2 Help Desk - Remote Eligible
Insight Global
Remote L2 Help Desk Analyst
One of Insight Global's educational service clients is looking for a remote L2 help desk analyst to join their team! This person will provide Tier 1 and Tier 2 level support for 1,000+ external and internal staff using their FreshDesk ticketing system. Some day-to-day responsibilities include password resets, printer troubleshooting, MS Office issues, system upgrades, etc. While this person will be working fully remote, they are fully expected to be a self-starter with a suitable working space and internet connection to handle all incoming requests throughout the day.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.