Remote Customer Support Specialist (email/chat Support)
Insight Global
Customer Support Specialist
We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible.
Responsibilities:
• Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
• Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
• Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
• Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.