3rd tier support for Patient Keeper after the service desk & divisional support analysts. 80% support through tickets, Webex, and e-mails. Issues include data pulls, access, functionality, etc. 20% project-based work. The project-based work consists of rollouts, rebranding at newly acquired facilities, configuration changes, and upgrades. Work with internal teams & the vendor for ticket resolution. There is an on-call schedule that rotates every 9 days. The schedule is Monday – Thursday 6pm-12am.