Implementation Specialist
Insight Global
Implementation Specialist
We're seeking a driven Implementation Specialist to play a pivotal role in the success of our Mpower project deployments. This position goes beyond routine implementation—you'll be directly shaping the readiness, training, and adoption experience for end-users across our organization. From ensuring asset and inventory accuracy, leading engaging virtual instructor led training, to supporting users through the critical go-live and hypercare activities, you will be at the center of smooth and successful deployments. This is a hands-on role for someone who thrives at the intersection of technical execution, end-user training, and real-time problem-solving. If you're passionate about helping teams adopt new technology with confidence and efficiency, this is your opportunity to make a lasting impact.
What You'll Do
- Asset & Inventory Readiness
- Lead training and readiness activities to ensure assets and inventory align with system requirements.
- Validate data accuracy through weekly reporting.
- Provide expert guidance to resolve inventory setup issues.
- End-User Training
- Deliver virtual instructor-led training for Clerks, Maintenance Leads, and Technicians.
- Tailor sessions to drive engagement and ensure mastery of Mpower software before go-live.
- Act as a trusted guide for end-users, supporting them through training and transition.
- Cutover & Blackout Week Preparation
- Coordinate preparation activities and facilitate cutover/blackout training sessions.
- Partner closely with deployment site leaders to ensure readiness for go-live.
- Clearly communicate plans, procedures, and expectations to all stakeholders.
- Go-Live Execution (Week 1)
- Provide remote support during go-live, ensuring critical tasks are completed seamlessly.
- Troubleshoot issues in real-time, minimizing disruption to operations.
- Monitor site progress and deliver concise updates to leadership.
- Post-Go-Live Support & Hypercare
- Lead hypercare efforts, supporting end-users as they adapt to new systems.
- Monitor performance and user feedback, proactively addressing challenges.
- Drive a smooth transition to long-term support teams for sustainable adoption.